Having always been a big supporter of Dropbox and us already using their free platform, I thought I'd talk to them. I've been in search for a business plan for my community business networking group for a while now. I have attempted reaching dropbox via twitter after repeated emails with no response, I was totally ignored. Your customer service is quite horrible I must say. I do not know what happened or what I did to have violated dropbox, since I have only saved files shared with me to the account and nothing else. I expected to be treated better since it is a paid account. The account has been disabled for a violation of Dropbox's Terms of Service and Acceptable Use Policy. I have only received one non friendly response from dropbox : I have repeatedly tried to reach dropbox but unsuccessful despite this account being a paid account. I tried resetting password, and received a message that my account had been disabled. I had just started to upload files shared with me to my second paid account : when I realised I could no longer login. So unhappy.I decided to upgrade my second paid dropbox account : from basic (which I have had for a while) to paid 2TB personal after my first paid account : storage became full. I didn’t realise Dropbox could have control over these folders that I assumed were just on my Mac! I’ve lost everything including projects I’ve spent so much time on. Dropbox doesn’t even have a customer service phone number - I assume because they know they’d have so many complaints.

I’ve been on the phone to Apple for 2 hours, but they couldn’t help in the end as it’s a third party app. I’ve been into my Dropbox account online and none of my files are on there or on the ‘deleted’ folder. It turns out that those folders were linked to Dropbox and uninstalling the program also removed every single file from my laptop.

Very quickly, I realised all of my downloads and documents were gone from my Mac.

Dropbox was taking up a lot of space but I checked the folder and it didn’t seem to have anything important in, so I deleted the program. Recently, I needed to clear some space on my Mac. I downloaded Dropbox a few years ago to keep some photos in.

Dropbox customer service human being