You can also use the keyboard shortcut to quickly reach the help menu.

Wait for the support expert to contact you with a solution.

In the next menu, select one of the available options that best suits your issue.

Type in the description of your issue, in order to reach the dedicated support expert.

Click the “Help” tab from the top menu.

If none of the above actions helped solve the issue, it’s best to contact the QuickBooks Desktop Support Team. This will close the company file on the server, causing the stuck user to finally log off. Click “Close Company/Log off” from the menu.When the QuickBooks app opens, click the “File” tab.Log into the company file with your username and password.Check the “Open file in multi-user mode” box.Locate your company file and select it.Login as admin to the QuickBooks server.If the previous action didn’t solve the problem with the still logged in user, you may consider restarting the QuickBooks Database Server Manager. This should solve the problem with the logged in user, allowing them to use the app without interruption.Ĭlosing the QuickBooks Processes Didn’t Work Repeat the previous step for each of the QuickBooks processes.Right click on each and select the “End task” option, to close the process.You should see all the processes currently running on this computer.Click on the “Processes” tab from the top menu.

On the user’s computer, press CTRL+ALT+DEL on the keyboard to open the Windows Task Manager.

Users could probably do this by themselves, but it’s best to have admin either supervise this or simply do it for them. To resolve this, you should close all of the running QuickBooks processes by using the Windows Task Manager. Also, the issue could be with the messenger service, which doesn’t properly process your command at this point, preventing you from logging this user off. If you weren’t able to log off the stuck user using QuickBooks’ messenger app, it might be because they have another instance of the app running on their computer. Admin Can’t Log Off a User Through the Messenger App

Log into quickbooks desktop app